Testimonials
"Terry has provided Redbridge PCT with cost effective NHS Conciliation and Workplace Mediation services for a number of years. He brings a calm, thoughtful and professional intervention into often strained situations, which has enabled parties to find a positive way forward."Angela Ward, Assistant Director Corporate Services, Redbridge PCT
“Terry Leigh has been working with the Hammersmith and Fulham PCT to
provide conciliation services since October 2005. He has provided us with an
excellent level of service and we have consistently received positive feedback from all parties involved in the conciliation process. His approach has been professional throughout and Terry has always worked well with all members of
our Complaints Team.”
Jon Mayston, PALS and FOI Coordinator, NHS Hammersmith and Fulham
“Terry Leigh has provided me with a number of mediation services since 2003.
I have always been very pleased with the professional, efficient and thoughtful way in which he has handled this work. I now consider mediation to be the tool of choice for effective conflict resolution within the NHS.”
Jules Fulcher, Head of Communications, Ealing Hospital NHS Trust
"Terry has been extremely helpful in developing my understanding and management of workplace conflict."
Stephen Blakeway, Chair of Vetwork UK
“Greenwich Teaching Primary Care Trust has received a conciliation service from Terry Leigh since April 2004. We have found that the service provided has
enabled both parties to talk constructively, address outstanding concerns and reach mutually satisfactory outcomes. Successful facilitated conciliation between the Trust and the complainant has helped to maintain the relationship where care still needs to be provided.”
Marci Coggins, Complaints Manager, Greenwich Teaching PCT
“Terry Leigh currently works with Tower Hamlets Primary Care Trust as a Health Mediator. I have worked with Terry since 2004 and have known him to be nothing less than professional in how he handles his work. I have received positive comments from colleagues and service users alike concerning how
Terry has handled the cases he has dealt with and can confirm that he is reliable, efficient and manages boundaries professionally at all times.”
Bumi Akinmutande, Complaints Manager, Tower Hamlets PCT
"Terry Leigh has worked as a conciliator for Westminster Primary Care Trust since 2002 and we have always greatly valued his work. I have found Terry to be extremely reliable, professional and effective at resolving even the most difficult and complex of cases. Finally I would like to mention that our team has always had an excellent working relationship with him."
Brian Jordan, Complaints and Corporate Affairs Manager, Westminster PCT
"Terry Leigh provides a professional and effective conciliation service for
Lambeth Primary Care Trust. Terry has facilitated satisfactory outcomes for
both complainants and complained against, enabling in sometimes challenging
circumstances. Service providers that have been involved in conciliation have
found the process very beneficial. I have found Terry to be reliable and he acts
with integrity at all times. I have no hesitation in recommending his services."
Sally Brooks, Assistant Director for Corporate Affairs, Lambeth PCT
