Terry Leigh PhD      Mediation Consultant

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Resolving Conflicts in London and The South East

Are you responsible for resolving workplace conflict or NHS complaints? Terry Leigh's highly recommended mediation services can help you to resolve your concerns quickly and effectively.

Terry Leigh is a hugely experienced independent and impartial expert mediator based in London. During the last 15 years he has helped to resolve hundreds of conflicts for more than 50 organisations in the UK. Terry has contributed expert guidance on mediation and conflict resolution to a number of national bodies eg NHS England, Health Service Ombudsman and the House of Commons Health Committee. He has also published a number of articles on mediation in the Health Service Journal, Management Journal and Pulse.

Terry achieves successful resolutions in more than 90% of mediation cases.

"Terry Leigh has provided me with a number of mediation services since 2003. I have always been very pleased with the professional, efficient and thoughtful way in which he has handled this work."

Jules Fulcher, Head of Communications, Ealing Hospital NHS Trust

Workplace Mediation Service - Resolving Workplace Conflict

Workplace mediation is a process in which an independent and impartial mediator helps parties in the workplace to resolve the dispute or difficulties that have arisen between them.

Terry Leigh's London based workplace mediation service has proven an effective solution to conflicts arising from a wide variety of human resources concerns such as interpersonal difficulties, performance, injury (including stress), management of change and conditions of work.

"Terry has undertaken 3 complex mediation cases for me, all of which I thought were unresolvable. Terry mediated effectively and sensitively and all 3 mediations were resolved without recourse for further action. Terry is my first point of call when I believe mediation can resolve a difficult employee relations issue.”

Judith MacMillan HR Manager, SCAS

View Workplace Mediation Process and Key Benefits

Health Mediation Service - Resolving NHS Complaints

Health mediation is a process in which an independent and impartial mediator helps those involved to resolve the complaint or difficulties that have arisen regarding NHS services.

Terry Leigh's Greater London based health mediation service has proven effective at resolving conflicts that have resulted from concerns such as treatment, referrals, interpersonal communication, and practitioner role and responsibilities.

"Whilst working as a Complaints Manager for NHS Westminster, Terry provided me with a very effective mediation service. I always appreciated the professional and sensitive way in which he delivered this work."

Justin Roper, Deputy Director Integrated Governance, Waltham Forest CCG

View Health Mediation Process and Key Benefits

Mediator Mentoring Service

Terry is often approached by mediators seeking information about his mediation practice and experience.

To meet this demand he provides a mediation mentoring service for mediators who wish to develop their skills in workplace and health mediation.

Please contact him to discuss how this service works.

"Terry provided me with valuable mentoring as I moved into the world of workplace mediation. His insights and advice and indeed his successful track record have inspired me. "

Jane Churchill, Mediator

Working With Clients

A large part of Terry's business is derived from established clients or personal recommendation.

During the course of his career as a mediator Terry has provided substantial repeat
work for many organisations, indicating his ability as a mediator and the high level of client satisfaction which he achieves.

Terry enjoys excellent working relationships with his clients and is committed to providing
them with a service which is both professional and tailored to their individual

View Terry's Testimonials.


Because Terry does not have the overheads of a larger organisation, he can offer his expertise and a flexible individual service at very competitive rates.

A fixed fee of £775 + travel expenses would apply to a mediation case involving 2 parties.
No VAT applies to these fees.

This fee covers:
Initial separate meeting with party 1
Initial separate meeting with party 2
Face-to-face meeting
Phone support work with parties
Administration work
Travel time to meetings

These fees apply to organisations based within a reasonable commuting distance of London. Additional fees would apply to organisations based further afield.

Free Initial Telephone Consultation With No Obligation

Contact Terry now by phone or email to discuss the next step. All calls and
messages are confidential.

Phone: 020 8527 9555 Email: [email protected]

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