Terry Leigh PhD      Mediation Consultant

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Workplace Mediation Service - Resolving Workplace Conflict

Workplace mediation is a process in which an independent and impartial mediator helps parties in the workplace to resolve the dispute or difficulties that have arisen between them.

Terry Leigh's London based service has proven an effective solution to conflicts arising from a wide variety of human resources concerns such as interpersonal difficulties, performance, injury (including stress), management of change and conditions of work.

Key Benefits

  • Successful mediation can rebuild relationships and help create a less stressful and more productive workplace

  • Reduction in time, energy and cost managing the conflict

  • The use of an independent and impartial mediation service demonstrates your organisation's commitment to resolve the dispute fairly and constructively

  • Less likelihood of legal procedures

  • Enhancement of staff communication skills and self awareness, enabling them to resolve differences more quickly and effectively in the future

  • Quick to initiate and complete

The Process

Mediators are responsible for facilitating and determining the procedure for the mediation. They have no legal power, do not offer advice or impose solutions and make no attempt to judge the situation. Workplace mediation is a voluntary and confidential process.

Stage 1
The mediator has a private meeting with each separate party, in order to explain how mediation works. Those involved are asked to discuss how they see and feel about the situation. The main issues involved are clarified and ways of resolving them explored. At the end of the meeting, the mediator confirms with the party their agreement to continue with mediation and how they wish to proceed.

Stage 2
In most cases a joint face-to-face meeting is then arranged. When facilitating face-to-face meetings, the mediator ensures that they are safe and controlled, allowing those involved the opportunity to speak and to respond to the issues raised. At the start the mediator confirms how the meeting will be conducted. Each of the parties is then given an opportunity to speak about the situation, without being interrupted. The issues to be discussed are clarified and confirmed. The mediator works through these issues with the parties, helping them to communicate, negotiate and work towards their own agreement.


Because Terry does not have the overheads of a larger organisation, he can offer my expertise and a flexible individual service at very competitive rates.

A fixed fee of £850 + travel expenses would apply to a mediation case involving 2 parties.
No VAT applies to these fees.

This fee covers:
Initial separate meeting with party 1
Initial separate meeting with party 2
Face-to-face meeting
Phone support work with parties
Administration work
Travel time to meetings

Free Initial Telephone Consultation With No Obligation

Contact Terry now by phone or email to discuss the next step. All calls and messages are confidential.

Phone: 01892 457405 Email: terry@mediatorlondon.co.uk

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